Makhoul Swimwear Reviews

problem with customs and returnsI was really excited about my new bikini, which I ordered at the end of August. After a long waiting period — which honestly didn’t bother me — the parcel finally arrived in Germany. However, it was held at customs, and I had to go there in person, pay an additional 19% of the item’s price, and complete the process myself in order to receive it. This procedure was never mentioned during the purchase. I even received an official letter from customs stating that Makhoul Swimwear had failed to complete the necessary forms for the shipment, which is why I had to handle everything myself. I immediately contacted the brand, and their response was that it is widely known that products shipped from the Canary Islands go through customs — and that this information is mentioned somewhere on their website. I should note that it is not legally acceptable to hide such essential information in parts of a website that are not clearly visible to customers before purchase. In the end, I refused to accept the parcel, informed Makhoul Swimwear, and was told I would receive a refund once the package arrived back in the Canary Islands — even though I never received or handled the item in any way. Now, it’s mid-October, the parcel has already reached Spain, and I still haven’t received my refund. So, before you order from this brand, check the customs regulations yourself.

Problem with customs and bad customer serviceI was really excited about my new bikini, which I ordered at the end of August. After a long waiting period — which honestly didn’t bother me — the parcel finally arrived in Germany. However, it was held at customs, and I had to go there in person, pay an additional 19% of the item’s price, and complete the process myself in order to receive it. This procedure was never mentioned during the purchase. I even received an official letter from customs stating that Makhoul Swimwear had failed to complete the necessary forms for the shipment, which is why I had to handle everything myself. I immediately contacted the brand, and their response was that it is widely known that products shipped from the Canary Islands go through customs — and that this information is mentioned somewhere on their website. I should note that it is not legally acceptable to hide such essential information in parts of a website that are not clearly visible to customers before purchase. In the end, I refused to accept the parcel, informed Makhoul Swimwear, and was told I would receive a refund once the package arrived back in the Canary Islands — even though I never received or handled the item in any way. Now, it’s mid-October, the parcel has already reached Spain, and I still haven’t received my refund. So, before you order from this brand, check the customs regulations yourself.